What are your pertinent experiences and education for the position?
I worked 33 years in the banking industry, primarily in commercial, agricultural and municipal finance. I retired in 2015 as market president of Wells Fargo Bank, NA in the Quad Cities, and head of business banking in the Quad Cities and northwest Illinois.
I led teams of up to 30 people to deliver high-quality customer service to retail and commercial banking clients. I worked with several municipal clients (including Scott County) for treasury management and deposit services. My understanding of municipal deposit investments will be valuable as Scott County continues to seek the highest possible, yet safe, returns on the taxpayer dollars.
My six-year tenure on the Scott County Board of Supervisors (including three as chair) has given me familiarity with the entire organization, enabling me to hit the ground running as a team member in the treasurer’s office.
What are your priorities, if elected?
My highest priority is to deliver that service as efficiently as possible, however the taxpayer chooses to interact with us; in person, by mail, via internet, or at the County General Store. I will seek to find new technology to expedite the real estate tax, vehicle titling and vehicle licensing transactions utilized by our clients. Scott County enjoys a dedicated, professional team of employees, and the treasurer’s office is no exception.
In addition, I plan to reach out to heavy users of our services (auto dealers, real estate attorneys and title companies) to find more efficient ways to transact business for them.
Customer interaction in the office changed considerably during the pandemic. What COVID protocols would you keep? Which would you abandon?
Actually, our system of scheduling appointments for in-person visitors to our two locations began just before COIVD. It was an absolute lifesaver, delivering shorter wait times, customized service, and more efficient work scheduling for our team. As with all change, there was a learning curve for everyone involved.
At this point, it is rare to hear a complaint from someone who hasn’t tried the system. The biggest benefit we hear about is that customers know they will get waited on promptly.